Apple has expanded its Self Service Repair Diagnostics support to 32 European countries, including the UK, France, Germany, and the Netherlands. This expansion follows the initial launch of the program in the U.S. in December 2023. The Diagnostics tool allows users to troubleshoot issues with their devices, providing the same capabilities as Apple Authorized Service Providers and Independent Repair Providers. It supports iPhone, Mac, and Studio Display models, and is now available in 33 countries and 24 languages.
Features of Apple Diagnostics for Self Service Repair
- Functionality Testing: Users can test their devices for optimal parts functionality and performance.
- Repair Identification: The tool helps identify which parts may need repair.
- User Access: Customers can start a Diagnostics session on a second product to check the status and performance of the device that may need repair. Following on-screen prompts, they will learn whether their products need repair and which parts need replacement.
Apple emphasizes that Diagnostics is part of its broader effort to extend the lifespan of its products. While the company is dedicated to providing safe and affordable repair options, designing and building long-lasting products remains a top priority. Apple believes that the best repair is one that is never needed.
Background and Expansion
- Self Service Repair Program: Launched in April 2022, this program provides users with access to repair manuals, genuine Apple parts, and tools used by Apple Store locations and Authorized Service Providers. It supports 42 Apple products, including the latest MacBook Air models powered by the M3 chip.
- Expansion Plans: In 2025, the program will be extended to Canada, making it the 34th country to offer Self Service Repair.
By expanding the Self Service Repair Diagnostics tool, Apple continues to empower users to manage and maintain their devices independently, aligning with the company’s commitment to product longevity and customer satisfaction.